The Compliance Pagoda with James McGuire - Session 1

We’re kicking off a new series on Thinking Outside the Vault and it’s called Compliance Pagoda. In the Compliance Pagoda, our Compliance Manager James McGuire will reveal why we think compliance rocks and how the latest developments in compliance will affect your institution. We promise a treasure trove of useful information, some relevant insights, and the most interesting podcast on bank and credit union compliance that you’ve EVER listened to.

Resources:

The Kasasa Exchange

Follow Kasasa on Twitter

Breaking down our new theme song with Victoria Kerr

We place a high value on authenticity here at Kasasa, and by extension Thinking Outside the Vault is no different. That’s why we fell in love with the theme song that our B2B Copywriter Victoria wrote, performed and dropped on our team like an acoustic bolt from the blue. It’s everything our podcast is supposed to be: an accessible, fun, and purposeful. Thinking Outside the Vault is a channel for community financial institutions to explore new ideas and learn practical strategies they can use every day. In this brief episode you can hear the song and discover some of the Kasasa values that Victoria thought about when writing it. 

Resources:

The Kasasa Exchange

Follow Kasasa on Twitter

Kasasa’s Patch values

The case for coopetition with Craig Raughton

The importance of a national brand remains a controversial topic, especially for community banks and credit unions. You might be shooting yourself in the foot to carry the same brand of product as a nearby institution, or you might be piggy-backing on momentum you couldn’t build otherwise. Craig Raughton, a Senior Vice President with Kasasa helps unpack the issue, based on a real-world case study in greater Nashville area. If you ever heard the term “coopetition” and wondered what it really means, this is the episode for you.

Resources:

The Kasasa Exchange

Follow Kasasa on Twitter

Craig’s book recommendations:

1. Love is the Killer App 
2. Radical Candor

Strategic planning retrospective with Josh Bailey

Strategic planning is in the air and today we’re taking a hard look at the recommendations we made for 2019. Our guest is Josh Bailey, an executive strategist with Kasasa. He is keenly aware of the issues that weigh on the minds of community bank and credit union leaders. Grab your headphones or a speaker and walk down memory lane with us. 2019 had some big changes in it, and a number of things that only grew in importance.

Resources:

The Kasasa Exchange

Follow Kasasa on Twitter

Data strategy with Pradeep Ittycheria

When you treat data as a resource, it pays to think about how you manage it and what you can do with it in the future. Kasasa’s Chief Technology Officer Pradeep Ittycheria joins us to discuss some key ways that community financial institutions can leverage data more effectively and partner with vendors who open up new possibilities.

Resources:

The Kasasa Exchange

Follow Kasasa on Twitter

Back office systems with Amy Gililland-Acosta

Amy Gililland-Acosta is Kasasa’s Chief Financial Officer and in addition to her passion for numbers, she is an expert at untangling complex back-office systems and creating order from chaos (she also does an amazing Vanilla Ice impression, but shh, you didn’t hear that from me  — nor is it featured in this episode). If you’ve ever felt despair when embarking on a new systems integration, or simply trying to generate a comprehensive report, have no fear, this episode is for you! 

Resources:

The Kasasa Exchange

Follow Kasasa on Twitter

What’s in a Mystery Shop phone call anyway?

Two of Kasasa’s Retail Experience Managers give us a peek behind the curtain on three actual Mystery Shop phone calls with community financial institutions. They analyze what’s working, what’s not, and what you can do to help your front-line staff offer a first-class experience to prospects and account holders alike. Before you click “play” on the podcast, we suggest you start with the YouTube link below (it’s a clip from NBC’s The Office).

Excerpt from S5:E7 - NBC's The Office: https://www.youtube.com/watch?v=1QQBB3cwNM0

Resources:

The Kasasa Exchange

Follow Kasasa on Twitter

What’s next in banking technology with John Waupsh - Part 2

In part two of our discussion with Kasasa’s Chief Innovation Officer John Waupsh, we examine a fundamental perspective shift that community financial institutions face as well as some specific areas where consumer expectations just aren’t being met. Now is the time to take stock of your data operation and make changes.

Resources:

The Kasasa Exchange

Digital Banking Report

Follow Kasasa on Twitter

Follow John on Twitter

What’s next in banking technology with John Waupsh - Part 1

Kasasa’s Chief Innovation Officer John Waupsh sets out a clear pathway to success for community financial institutions: one that is paved with consumer data. In this two part episode we cover look at how data management is changing the competitive landscape and the practical day-to-day operations of banks and credit unions. 

Resources:

The Kasasa Exchange

Follow Kasasa on Twitter

Follow John on Twitter

Competitive deposit repricing with Greg Wempe - Part 2

Although most community financial institutions may not think of reward checking as their first (or best) weapon in the battle for deposits, it probably should be. In part two, Kasasa CCO Greg Wempe unpacks what makes reward checking such a useful tool and how community banks and credit unions can use it to hedge against a volatile market.